General

If you are not satisfied with your purchase, we are happy to accept returns within 14 days of receiving your order.

To be eligible for a return, the item/s must be must be un-opened, unused and in the same condition that you received it. It must also be in the original packaging. All returns and refunds will be in accordance with our Terms and Conditions.

Non-returnable items include:

• Gift cards 
• Downloadable music products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@hermanos.co.za

SALE ITEMS

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hermanos.co.za and send your item to: Hermanos Barbershop, 174 Loop Street, Cape Town, South Africa, 8001

Shipping returns

To return your item/s, you should mail your item/s to: Hermanos Barbershop, 174 Loop Street, Cape Town, South Africa, 8001

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@hermanos.co.za for questions related to refunds and returns.